Telephone: (GB Code) + (0) 1202 55 74 14
Fax: (GB Code) + (0) 1202 55 61 56
Email: english@anglo-continental.com

Young Learners' and Vacation Students
Coach and Car Transfer Services

Coach transfer services 2010
Coach transfer services 2011
Car transfer services 2010
Car transfer services 2011

Arrival in England
On the Sunday at the beginning of each course, all students who have reserved Anglo-Continental transfers, and for whom travel details have been received, are met by our staff on arrival and escorted by special Anglo-Continental transport to our residential centre or to their homestay accommodation.

travel information
The flight details and time and place of arrival must be provided not less than
7 days before the Sunday of course commencement, and reconfirmed to us in the event of any change. For this purpose, we require you to complete and return the Declaration form, stating:
- name and address
- student reference number
- date of arrival
- time of arrival
- flight number
- airline
- airport of departure
- airport of arrival
- details of connecting flight if applicable

Anglo-Continental staff
From 6 June to 15 August 2010 and 5 June to 14 August 2011, our staff will meet your son/daughter in the ‘Arrivals Area’ immediately outside the Customs Hall at London Heathrow Airport (LHR), on the Sunday of course commencement between 08.00 and 20.00 hours, and will escort him/her to Bournemouth. To find our staff, your son/daughter should look for the sign:

With the confirmation of enrolment you will receive Anglo-Continental luggage labels.
It is essential that these are placed on each item of luggage for identification and recognition by our staff.

airport information
If your son/daughter does not arrive on the flight specified, or is delayed and therefore fails to find our staff, he/she should look in the airport ‘Arrivals Area’ for the sign:

The staff at the ‘Information Desk’, who speak most languages, will locate our member of staff.

accompanying parents
Parents or relatives who wish to accompany students during travel to the centres may do so at extra cost. For further details please contact Anglo-Continental or our Representative in your country.

arrival of flights on Sundays before 08.00 hours or after 20.00 hours
If the flight arrives before 08.00 hours or after 20.00 hours, you should reserve a special transfer by car.

alternative dates and places of arrival
If your son/daughter arrives at a point of entry other than London Heathrow Airport, or on a day other than the Sunday of course commencement, arrangements can be made to meet him/her and provide a special transfer by car. To enable this to be arranged, we require details of the flight or other travel arrangements not less than 7 days before course commencement, as requested in the Young Learners' Declaration.

Departure from England

return flights
Our staff will arrange confirmation of the air ticket for the return journey, and revalidation if required. If the ticket has to be changed for any reason, an administrative charge will be added for this service. You will be responsible for paying any additional charges imposed by the airline.

escorted transfers to the airport on departure
From 6 June to 29 August 2010 and 5 June to 28 August 2011, if you have reserved a return transfer to London Heathrow Airport (LHR) on the Sunday at the end of the course, for flights requiring check-in between 11.00 and 18.00 hours, our staff will escort your son/daughter to the airport, assist with check-in and escort him/her to the ‘Departure Area’.

check-in for flights on Sundays before 11.00 hours or after 18.00 hours
If the flight requires check-in before 11.00 hours or after 18.00 hours, you should reserve a special transfer by car.

alternative dates and places of departure
If your son/daughter departs from a place other than London Heathrow Airport, or on a day other than the Sunday at the end of the course, we can provide a special transfer by car. To enable this to be arranged, we require details of the flight or other travel arrangements not less than 7 days before departure, as requested in the Young Learners' Declaration.

Travel Information

luggage allowance - airlines
Please note that airlines apply different luggage restrictions (i.e. size, weight, contents and number of items). We advise you to check with the airline before you travel.

luggage allowance - car and coach transfers
Your free allowance is one piece of luggage of a standard size and shape weighing not more than 23kg, plus one item of hand luggage of not more than 10kg. If your luggage does not conform with the above, it is important that you advise us well in advance or you may find that the excess luggage cannot travel with you and you may
incur additional costs.

payment
Payment for transfers must be made before the date of provision of the service. Any additional charges (e.g. delayed arrival) must be paid immediately on arrival at the school.

cancellation
Notice of cancellation or change of a transfer must be received by the school before 12.00 hours (British Time) on the Thursday prior to the scheduled day of arrival or departure. If such notice is not received within the period stipulated, we incur obligations to the transport companies and therefore the full charge is due.

liability and insurance
We cannot accept responsibility for any delay in scheduled services, or if any service cannot be provided as specified, or for any loss, damage or injury to students or their property during travel. We strongly advise you to take out personal insurance to cover your son/daughter against these risks.

emergency contact
In the case of an emergency during your son/daughter’s journey, please contact the emergency telephone number stated on the confirmation letter.

fuel surcharge
If a transportation company levies a surcharge because of an increase in the price of fuel, the additional cost will be charged to you.

Young Learners' Programme