Please tell us about your experience at Anglo-Continental.  If you would like to pay a compliment or make a complaint, please let us know.  You can contact us in writing, by email, by telephone or in person.  If you wish to speak to us in person, we would ask you to contact us to make an appointment.

If you know the name or title of the member of staff or the department your comment relates to, you should contact them and/or their immediate supervisor directly.

What happens next?

If you give a compliment we will pass this on to the person(s) concerned.

If you make a complaint, we will always investigate this thoroughly, and will endeavour to resolve it as quickly as possible.  An investigation can take some time to complete, depending on the complexity of the situation.  If this should be the case then we will contact you and explain why there is a delay and also let you know when you can expect an answer.

If you are not happy with the initial response you receive, you should contact us again and ask for your complaint to be referred to the Managing Director.  If you remain unhappy with the school’s actions, you may wish to send an email to the British Council. 

Anglo-Continental aims to:

• treat fairly every woman and man, whatever their age, race, religion, disability or sexual orientation
• handle a complaint seriously and deal with it efficiently
• resolve a complaint promptly and informally, whenever possible
• learn from a complaint and take action to improve our service

The post Complaints Procedure appeared first on Anglo-Continental - English School and Courses in England UK.

Tel: (+44) (0)1202 55 74 14
Registered Company No. 1174957
VAT No. GB126398887

Speak to Someone

The post Contact Us appeared first on Anglo-Continental - English School and Courses in England UK.