Complaints Procedure

How do you think we are doing?

Please tell us about your experience at Anglo-Continental.  If you would like to pay a compliment or make a complaint, please let us know.  You can contact us in writing, by fax or email, by telephone or in person.  If you wish to speak to us in person, we would ask you to contact us to make an appointment.

If you know the name or title of the member of staff or the department your comment relates to, you should contact them and/or their immediate supervisor directly.


What happens next?

If you give a compliment we will pass this on to the person(s) concerned.

If you make a complaint, we will always investigate this thoroughly, and will endeavour to resolve it as quickly as possible.  An investigation can take some time to complete, depending on the complexity of the situation.  If this should be the case then we will contact you and explain why there is a delay and also let you know when you can expect an answer.

If you are not happy with the initial response you receive, you should contact us again and ask for your complaint to be referred to the Managing Director.  If you remain unhappy with the school’s actions, you may ask English UK to investigate your complaint and/or the way it has been handled.  The complaints procedure and contact details are available on the English UK website.

Anglo-Continental aims to:

  • treat fairly every woman and man, whatever their age, race, religion, disability or sexual orientation;
  • handle a complaint seriously and deal with it efficiently;
  • resolve a complaint promptly and informally, whenever possible;
  • learn from a complaint and take action to improve our service.