The safety and wellbeing of our students is one of our top priorities. Anglo-Continental has fully trained staff and facilities to provide a high standard of Student Support, Safety and First Aid.
The Health and Safety Policy Statement is displayed on the student noticeboards.Download Health & Safety Policy Statement
Smoking is strictly prohibited in all indoor areas of the school, including the Student Centre. Under no circumstances are students permitted to smoke in the corridors, classrooms, lecture rooms, toilets or other indoor areas. The only areas that are designated as smoking zones are the garden lawns at the front of the school and the patio area in front of the Student Centre.
Courses provided by Anglo-Continental are based on the principle of open and equal
opportunities for all, irrespective of gender, marital status, sexual orientation, creed, colour, race, ethnic origin, age or disability.
The principle is promoted in all aspects of course provision including:
- Statements of eligibility for entry on all courses that are based solely on academically relevant criteria.
- The methods of recruitment, selection and training of all those working for or on behalf of Anglo-Continental.
Review procedures ensure that all aspects of the provision of courses are, and remain, nondiscriminatory.Full Equal Opportunities Policy
Anglo-Continental welcomes students with special needs, aged 16 or above. Many facilities such as classrooms, a self-service restaurant, student services and a dedicated toilet are located on the ground floor and are accessible for wheelchair users. It should be noted that the Multi-Media Learning Centre and lecture room 1 can only be reached by stairs. Some activities may not be suitable for students with special needs. Students with special needs who wish to participate in excursions may need to be lifted on and off the coach, if assistance is required, and must use the coach seats.
If you have a disability, please download and complete the Disability and Additional Learning Support Questionnaire below:Download Disability & Additional Learning Support Questionnaire
Anglo-Continental can provide one-to-one courses for students with hearing difficulties. Please note that courses at Anglo-Continental are unsuitable for the visually impaired/blind or the deaf. Please contact us if you think you may need special arrangements.
If you have a learning disability such as dyslexia, it is very helpful if you can provide us with details in advance. In particular, if you are planning to take an examination, we can sometimes make special arrangements for you. Please complete the Disability and Additional Learning Support Questionnaire below:Download Disability & Additional Learning Support Questionnaire
Anglo-Continental has a helpful and friendly team of Student Support Officers who are available to support students with any problems which may arise while they are away from home. Our counsellors offer a professional and completely confidential service. However, we are unable to accept clients with significant mental health problems. Clients, or their parents/guardians or sponsors, must inform us (before enrolling) about any history of mental health problems so that we can advise whether our courses are suitable for them.
Please complete the Disability and Additional Learning Support Questionnaire below:Download Disability & Additional Learning Support Questionnaire
Students and homestay families can contact our Student Support team during office hours (Monday to Friday 08.30 – 16.30 hours).
The main telephone number of the Student Support Department is: +44 (0)1202 411834.
During June, July and August, Student Support can be accessed out of office hours via the Emergency Telephone (available on the student’s confirmation of enrolment letter), however outside of these months the Student Support Staff may not be immediately available after 16.30 hours.
The First Aid/Student Support Office is located in Student Services (Reception).
Anglo-Continental has a team of fully qualified First Aid staff. There are an appropriate number of First Aid Trained staff on duty and available for the size of the campus and the number of people on the campus at any time.
First Aid arrangements are provided in other activities such as excursions, sports and leisure activities.
First Aid Equipment and Facilities
First Aid boxes are located in the following areas of the school:
- The First Aid Room in Reception
- Young Learners Reception
- Student Centre
- Facilities Office
- Company Vehicles
An Automated External Defibrillator (AED) is also available on site to treat life threatening heart problems.Download Full First Aid Policy
Should an accident or illness require medical attention a student may be referred to a doctor or in more serious cases sent to hospital. If an injury or illness appears serious enough an ambulance will be called. Where a casualty is under 16 years of age a member of staff will accompany the person to hospital.
Reporting and Follow Up
Any incident where a person is taken to hospital is reported to the Head of First Aid, the Student Support Officers and the Personnel Manager. The Student Support Officers will inform the relevant member of marketing to ensure that the casualties emergency contacts are informed and kept up-to-date of the situation.
All incidences/accidents are recorded on the official Accident Report forms and given to the Head of First Aid to be investigated (depending on the nature and severity of the accident/incident) and kept on the confidential Accident Report file.
Should the casualty be unable to return to study the next working day, an appropriate senior member of staff will attempt to make contact with the casualty.
Anglo-Continental’s Student Support Team works in close connection with all departments at Anglo-Continental to ensure the wellbeing of all our students.
The Student Support Team are made aware of issues from various sources:
- The student may come in with a problem
- The homestay family may telephone with concerns
- The teaching staff may have concerns from what has been said or observed in the classroom
- The Duty Officer’s Report – the Student Support Team will follow up any relevant cases outlined in the Duty Officer’s Report from the previous evening or weekend, and provide ongoing help and support
- End of Course Questionnaire – to ensure we maintain the quality of our homestay families, any negative comments on the student’s End of Course Questionnaire relating to the homestay experience are followed up by the Student Support Officer in a sensitive and professional way. This can require a home visit, review or spot-check by the Student Support Officer who will listen to both sides of the story. They will then research past comments and reports with the accommodation department before determining if the homestay family is suitable to continue to host our students.
- External communications – emails or phone calls are sometimes received from other English Language Schools or the local Community Police to advise us of adverse local issues or problems that might relate to our international students or school. The Student Support Team actively encourages shared communication in this way.
The Student Support Officer writes a report on each incident and this is kept in a confidential file with the applicable student number and date. This file can only be accessed by other members of the Student Support Team which ensures continuous care and confidentiality. When a complaint or incident is raised via the marketing department from the student’s agent or family, then the student support file can be referred to in order to provide an insight into a given problem.
Our Student Support staff provide a confidential and discreet service for problems of a delicate or sensitive nature. Two members of the Student Support Team are fully qualified therapeutic counsellors and members of the British Association of Counselling and Psychotherapy (BACP). As well as qualifications, the Student Support Team has a wealth of experience in dealing with international students and the variety of problems that might arise.
The Student Support Team provide ongoing care and support to students who have a problem(s), or can simply be there to listen to those who are homesick and wish to talk about their situation and their experiences of living and studying in a foreign country. The Student Support Officer will sometimes mediate between the student and their homestay families when problems arise because of cultural differences.
If a student is under the age of 18 and the situation arises, then a Student Support Officer will accompany that student to the Police Station, Courtroom, or Hospital, as necessary. The Student Support Officer will liaise with the student, the Police, the emergency services, the homestay families, the student’s families, and members of staff at Anglo-Continental.
Students Under 18 Enrolled on Adult Courses
Anglo-Continental strictly monitors students under 18 years of age. Any unauthorised absence is followed up by our Student Services staff.
On the first day of school our Student Support Officer meets with all new students under 18 years of age on Adult Courses to ensure that these students are aware of the Anglo-Continental Guidelines for students under 18. These students will also be asked to sign a statement to confirm that they understand and will follow these guidelines.
Our Young Learners receive a high standard of supervision, safety checks and student care. There are a high ratio of staff to students in the Young Learners School. It is also compulsory for Young Learners aged 10-12 years of age to take the supervised door-to-door transport service from their homestay accommodation to the school and back.
A significant number of our Teachers, Student Support, Accommodation and Young Learners staff have been trained in ‘Child-Safe’ Child Protection level 1 – Safeguarding and Protecting Children and Young People. Level 3 Safeguarding training will be undertaken in Spring 2015.
Before placing a student under the age of 18 in a homestay family, Anglo-Continental requires each member of the homestay family over the age of 16 to sign our Children’s Act Form to certify that they have no criminal convictions against children.
The Student Support Team are also responsible for initiating Enhanced DBS checks (police checks) on our homestay families that host students under the age of 18. If a student under the age of 16 is studying at Anglo-Continental for more than 28 days, Anglo-Continental will notify Bournemouth Borough Council Social Services Department ‘Private Fostering’ team. The local authority will carry out statutory checks as to the suitability of the family. The Student Support Department liaises closely between all of these departments to ensure that our homestay families and students are given all the help and on-going support they need.Download Safeguarding Policy Safer Recruitment Policy
If you have a complaint about Education, first you should speak to a Course Coordinator.
If you have a complaint about your Homestay, first you should speak to the Homestay Coordinator.
If you have any other complaint, first you should speak to the Student Support Counsellor.
If you are not happy with the result, please speak to:
- Education: Director of Studies
- Homestay: Student Administration Manager
- Any other complaint: Student Administration Manager
If you are still not satisfied with the response you receive, please refer your complaint in writing to the Managing Director.
We will aim to deal with your complaint within five working days.
If you remain unhappy with the school’s actions, you may ask English UK to investigate your complaint and/or the way it has been handled. Their contact details are:
219 St John Street
London EC1V 4LY
Tel: +44 20 76 08 79 60
Anglo-Continental aims to:
- treat fairly every woman and man, whatever their age, race, religion, disability or sexual orientation;
- handle a complaint seriously and deal with it efficiently;
- resolve a complaint promptly and informally, whenever possible;
- learn from a complaint and take action to improve our service.